Refund policy

Returns & refunds

Last updated: September 20th 2026

Please read this before you order. You'll be asked to tick a box at checkout confirming that you have.

1. Most sales are final

We're a small shop with a short list, and most of what we sell ships direct from our production partners. That's what keeps the prices where they are — and it means we can't take something back because you changed your mind, the colour wasn't quite what you pictured, or it didn't suit the room.

We'd rather that didn't happen in the first place. Every product page lists dimensions, materials and finish, and if anything's unclear, email hello@moodier.co before you buy and we'll send more photos, measurements or a video. Ask us anything at all. Once an order is placed, that option goes away.

2. When we'll always put it right

Four situations, no argument:

It arrived damaged
It arrived with a manufacturing defect
We sent the wrong thing
It never turned up

Email hello@moodier.co within 5 days of delivery with photographs of the item and the packaging it came in. For an order that hasn't arrived, get in touch once tracking has been stationary for 10 days.

3. How we put it right

In this order:

We send a replacement.
If it's out of stock, store credit for the full amount, good for 12 months.
If neither of those works, a refund to your original payment method.

We may ask you to send the item back first, at our cost, before a replacement or credit goes out.

4. Cancelling

You can cancel for a full refund within 24 hours of ordering, as long as it hasn't already been dispatched — just email us. After that, sections 1 to 3 apply.

5. If we're late

Delivery dates are estimates. But if your order hasn't shipped within the window shown at checkout, we'll email you with a revised date and the option to cancel for a full refund. You won't have to ask for it.

6. Shipping protection

[Shipping protection] is offered at checkout and covers loss, theft and damage in transit. It makes a claim faster to settle. If you decline it and something arrives broken, section 2 still applies — we'll handle it ourselves.

7. Before you contact your bank

Charges appear on your statement as MOODIER. If something has gone wrong, email hello@moodier.co first. We answer the same day, and we can almost always fix it faster than a dispute can.

8. Addresses

We ship to the address entered at checkout. If it's wrong or incomplete and the parcel comes back to us, we'll send it out again once the second shipment is covered.