Shipping policy

Shipping

Last updated: September 20th 2026

How long it takes

We pack and hand your order to the carrier within 2 business days. Most orders arrive 14–28 days after that. Lighting and smaller objects tend to land at the quicker end; furniture and anything oversized at the slower end. Each product page carries the estimate for that item.

We'd rather tell you that here than at checkout. Most of what we sell is made and shipped by our production partners overseas, and we've chosen realistic dates over optimistic ones — the number you see is the one we expect to hit, not the best case.

Tracking

Tracking is emailed the moment your order leaves us. If it's been quiet for 10 days, email hello@moodier.co and we'll chase the carrier.

If we're running late

If your order hasn't shipped within the window shown at checkout, we'll email you with a revised date and the option to cancel for a full refund. You won't have to ask for it.

Once a parcel is with the carrier, the delivery date is theirs rather than ours — weather, customs and carrier backlogs all happen, and we'll pass on anything we can see. If a parcel genuinely stops moving, we'll replace it.

Rates

Free over $75. $8 flat below that. Oversized furniture is quoted at checkout. We currently ship within the United States only.

Getting the address right

We ship to the address entered at checkout, exactly as entered. Please check it before you pay — apartment number, and any gate or building code a courier will need. If a parcel comes back to us because the address was wrong or incomplete, we'll send it out again once the second shipment is covered.

Parcels that can't be delivered

If a carrier can't deliver and holds your parcel at a depot, collect it reasonably promptly. Carriers start charging storage after a few days and return parcels to sender after a couple of weeks. Where a carrier charges us those fees, they're passed on before we resend.

If you know you'll be away, leave a delivery note at checkout or email us and we'll try to time it better.

If something arrives damaged, or doesn't arrive

Email hello@moodier.co within 5 days of delivery with photographs of the item and the box it came in. We'll replace it, credit you, or refund you — in that order. Full detail in our returns policy.

Optional shipping protection is offered at checkout and covers loss, theft and damage in transit. It makes a claim faster to settle. If you decline it and something goes wrong, we'll still sort it out.

Proof of delivery

Tracking records, delivery timestamps, GPS data and any photograph the carrier takes are what we use to confirm a parcel arrived at the address given at checkout.

If your tracking says delivered and you don't have it, check with neighbours and around the property first — that's where most of them turn up. If it's genuinely missing, email us within 5 days of the delivery date and we'll open an investigation with the carrier. Please come to us before contacting your bank; we can almost always resolve it faster than a dispute can, and we'd like the chance.